mahirqq Platform Privacy Notice

This page describes what we collect when you use mahirqq and how we keep that data protected. We at mahirqq handle your personal information — email, phone number, identity documents, payment details, and account activity — with care and transparency. We collect only what we need to operate our platform, deliver our services, and comply with legal obligations.

Our privacy commitments are simple: we encrypt your data in transit and at rest, we do not sell your information to third parties, and we share data only with payment processors (to handle your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet transactions) and compliance authorities (where law requires it). You have rights over your data — you can request what we hold about you, ask us to correct errors, or request deletion subject to legal retention requirements.

We operate across multiple jurisdictions with varying data-protection laws. This notice applies to all mahirqq users. Where specific regulations grant you stronger rights, those rights apply. If you have privacy concerns specific to your location, contact our support team and we will clarify how those regulations affect your account.

What We Collect and Why

When you create an account on mahirqq, we collect your name, email address, phone number, and date of birth. These details identify you and let us contact you if account issues arise or if we need to verify your identity for withdrawal requests. We also collect your payment information — the specific payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) and transaction records showing deposits and withdrawals.

We at mahirqq also log your gameplay activity — which games you play, when you play, your wager amounts, and your settlement records. This data helps us detect fraud, resolve disputes, and comply with anti-money-laundering regulations. We also collect your IP address and device information (browser type, operating system) to improve platform security and user experience.

For identity verification — mandatory before your first withdrawal — we may ask you to upload a government-issued ID (passport, national identity card, or driver's licence) and a proof of address document (utility bill, bank statement). We use these documents only to confirm your identity and prevent fraud. Once verified, we retain these documents securely to prove compliance if regulators request verification records.

How We Use Your Data

We at mahirqq use your data to deliver our services. Your login credentials authenticate you; your payment details process deposits and withdrawals; your gameplay history lets us settle bets fairly and investigate disputes. If you report a problem with a wager or settlement, we review your session recordings and account logs to understand what happened.

We also use your data for legal compliance. Anti-money-laundering (AML) regulations require us to verify customer identity and monitor for suspicious patterns. If your account activity flags automated AML checks, we may request additional verification before allowing large withdrawals. This protects both you and us by confirming funds are legitimate.

We may send you service notifications via email or SMS — account updates, withdrawal confirmations, security alerts. We do not send unsolicited marketing emails unless you explicitly opt in. If you receive unwanted emails from mahirqq, you can unsubscribe via the link in the email or contact our support team.

Data Sharing on mahirqq

We share your data only when necessary. Our payment processors receive your payment method details and transaction records to process deposits and withdrawals. These processors are contractually bound to protect your data and use it only for payment processing.

We may share aggregate, anonymised data with analytics partners to understand platform usage patterns — for example, "non-specific info of users in Jakarta engage live-dealer tables during evening hours". This data cannot identify you individually and is used only to improve our services.

If we detect fraud or illegal activity, we may report your account details to relevant authorities. Similarly, if we receive a lawful legal request (court order, government agency demand), we comply with disclosure obligations. We will not voluntarily disclose your data to law enforcement without legal process unless we are compelled to do so.

Your privacy on mahirqq is protected by encryption, limited data sharing, and transparent collection practices.

Data Security and International Transfer

We at mahirqq encrypt all data in transit using SSL (Secure Sockets Layer) protocol. When you log in, deposit, or place a wager, that communication is encrypted so only you and mahirqq can read it. We also encrypt data at rest — files stored on our servers are encrypted and accessible only to authorised staff with appropriate credentials.

Our servers may be located outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your account data may be processed on servers in other countries. By using mahirqq, you consent to this international data transfer. We maintain the same security standards regardless of server location.

We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we notify affected users promptly and work with authorities if required. We maintain incident-response procedures so that security issues are contained quickly and transparently.

Your Rights and Data Access

You have rights over your personal data. You can request a copy of all information we hold about you — we will provide this in a structured, portable format. You can request corrections if data is inaccurate. You can request deletion of your data, subject to legal retention requirements (for example, we may need to keep transaction records for anti-money-laundering compliance).

To exercise these rights, contact our support team with your request. Include sufficient detail so we can identify your account and locate your records. We will respond within standard business windows. For data-access requests, we may ask you to confirm your identity before providing sensitive information.

You also have the right to lodge a complaint with data-protection authorities in your jurisdiction if you believe we mishandle your personal information. We encourage you to contact us first so we can address your concerns directly.

Cookies and Tracking Technologies

We at mahirqq use cookies — small files stored on your device — to remember your login session and personalise your experience. Essential cookies let you stay logged in; preference cookies remember your language and theme settings. We also use analytics cookies to understand how users interact with mahirqq.

You can control cookies via your browser settings. Disabling cookies may limit functionality — for example, you may need to log in more frequently. We do not use cookies to track you across other websites; our cookies are confined to mahirqq.

• We collect name, email, phone, date of birth, and payment method.
• We require identity verification before large withdrawals.
• We encrypt all data in transit and at rest.
• We do not sell your data to third parties.
• We share data only with payment processors and where law requires it.
• You can request access, correction, or deletion of your data subject to legal requirements.
• We use cookies for login sessions and analytics — not for cross-site tracking.

Contact and Policy Updates

If you have questions about how we handle your data or wish to exercise your privacy rights, contact our support team via in-app chat or email. We respond during business hours in Indonesian and English.

We may update this privacy notice from time to time. If we make material changes, we will notify you via email or in-app message. Continued use of mahirqq after such notice means you accept the updated privacy terms. We encourage you to review this notice periodically to stay informed about how we protect your data.